Terms & Conditions

Warranties. Our intention is to design and create dope, dependable, long lasting products every time. However, stuff happens sometimes. Should that "stuff" happen to you and your Ray Wood product is defected within a period of 12 months from the date of purchase, you can submit a claim and we will replace the defected product. Specific to all Ray Wood Watches, the clocks are covered under warranty for two (2) years and the batteries are covered for one (1) year.


Proof of purchase from an authorized Ray Wood dealer is required for a valid claim. The warranty does not cover normal wear and tear, scratched glass, loss or theft, or damages resulting from directly or indirectly misuse or abuse. 

No Liability. Subject to applicable law, including in respect to liability for personal injury, in no event shall Ray Wood nor any employees (A) be liable to the user with respect to use of the site, the content or material contained in or accessed through the site, or any damages that result from mistakes, omissions, interruptions, deletion of files or emails, errors, defects, viruses, delays in operations or transmission of any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access to Ray Wood's records and data, programs or services; and (B) be liable to the user for any indirect, special, incidental, consequential, punitive or exemplary damages, including, without limitation, damages for loss of good will, lost profits, loss, theft or corruption of user information, or the inability to use the site or any of it features. THE USER'S SOLE REMEDY IS TO CEASE USE OF THE SITE. 

Intellectual Property. The intellectual property rights for all content made available to you through this website remains the property of Ray Wood and are protected by copyright laws and treaties around the world. All such rights are reserved by Ray Wood. You may store, print and display the content supplied solely for your personal use. You are not permitted to publish, manipulate, distribute, or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use such content in connection with any business or commercial enterprise. 

Pricing and Payment. Price does not include delivery costs, which will be automatically added to the total amount due when you view your item in the shopping cart. Prices and delivery cost are subject to change at any time, but changes will not affect orders in respect of which we have already sent an order confirmation notice. The site contains a large number of products and it is always possible that, despite our best efforts, some of the Ray Wood products listed on the site may be incorrectly priced. In this event we will always charge the lower amount. You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if the card issuer declines to authorize payment for any reason.

Dispute Resolution. You agree that all matters relating to your access of this website, including all disputes, will be governed by the laws of the Netherlands. Any claims under these terms and conditions must be brought within one (1) year after the cause of action arises, or such cause or claim is barred. In the event of any controversy or dispute between Ray Wood and you arising out of or in connection to your use of this site, the parties shall attempt, promptly and in good faith, to resolve any such dispute. If we are unable to resolve the dispute within thirty (30) days, then either party has the right to submit the controversy or dispute to mediation. If this dispute can not be resolved through mediation, then the parties shall be free to pursue any right or remedy available to them under applicable law.